top of page

Shipping & Returns

Return & Exchange Policy

We want you to be truly happy with your product, however, if something is not right, please get in touch within 30 days of your purchase. Regretfully, after this time we are unable to proceed with any returns or refunds.

If you are returning your purchase, you must return it within 7 days, beginning on the day which you made contact.  

 

For items that are returned due to an error made by the customer, you will be liable for the full shipping cost. Returns postage is at your own risk and cost. If you are to return an order, it is advised that you: Return your items via a tracked delivery, provide your name and and contact number with your returned item, photographic evidence is taken of the item prior to returning it if you are concerned damage during its return journey that have been tampered with/opened will not be refunded. All items must be returned in pristine condition to qualify for a full refund.

Your refund will be processed once it has been delivered back to the stated address within 7 working days and all checks of items have been made. Refunds can take up to one week [business hours] to show in your account. We will refund you by the same payment method used to make the original order. If you have not received your refund after the stated time, please email direct and we will be happy to assist you.

för THE FACE LIMITED will only consider claimes for lost items sent 10 working days after the latest due date

för THE FACE LIMITED will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.

Shipping Policy

We aim for next day delivery, however, deliveries may sometimes be delayed, such as Royal Mail strikes, which is out of our control With that in mind, your continued patience is appreciated if you experience a delay in your shipment.

 

Delivery Charges 

Orders are shipped free of charge to the UK. International charges subject to area.

Delivery charges and times will vary if dispatched out of the UK

Orders are dispatched within 24 working hours of placing your order. Deliveries will take approximatley 1-2 business days via 1st class Royal Mail. Time scale may differ for larger orders if shipped by a courier service or overseas. Regretfully, an exact delivery time or date can not be provided.

för THE FACE LIMITED will only consider claimes for lost items sent 10 working days after the latest due date

för THE FACE LIMITED will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour

bottom of page